The 2009 edition finds that IT is under tremendous pressure to deliver business value, being responsible of the performance of the IT sector, as well as of the opportunities that could emerge and add value.
Although the IT voice is still not sufficiently heard at board level, both IT managers and their business counterparts confirm that the crisis has intensified fruitful dialogue between the two sides.
Chris Verdonck, Partner, Deloitte Enterprise Risk Services added, “Most companies are still fighting the impacts of the crisis. But in spite of the urgency and the uncertainty which rule today, now is probably a good time to reflect on how IT and Business can work further together to create value.”
The survey also shows that IT will cross the border of automation and efficiency and will add value to the corporate sector.
About half of the responding companies rarely or never discuss IT matters at board level. One out of five says that IT strategy is rarely or never aligned with company strategy. For the majority it is still a yearly exercise tied to the budget. Organisations must further focus on the compatibility of IT direction with overall strategic orientation.
Only 41.5% of respondents see IT as the driving force of business decision-making. But the crisis, with its drastic reprioritisation of IT investment portfolios, has intensified dialogue between IT and the Business. Institutionalising this level of dialogue beyond the crisis should be on the CIO’s mind as a means to get Business and IT aligned.
This year, participants from 28 countries from all over the world were surveyed.
In the current economic climate, outsourcing IT services is seen by both IT and Business as viable, with 60% of respondents moderately comfortable with this option. On-site sourcing models remain the most common, with significant differences between regions. Most respondents indicate that the decision for IT outsourcing is a joint affair
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